Cancellation policy

Cancellation Policy

Pre-orders

Some items in our store may be available as pre-orders. When you purchase a pre-order item, you are purchasing a product that is not yet in stock but will be available soon.

You may cancel a pre-order at any time before it has been shipped. Once the order has been shipped, it cannot be cancelled. However, you may request a refund in accordance with our Return Policy.

If you have any questions, please contact us at mochiribbongodo@gmail.com.

Mochi Ribbon Japan 🐇🎀